iTCare membership for iTraker users
The Care, Training and Support Behind Your iTraker
iTCare brings equipment care, practical learning and Termatrac support together in one membership experience, helping you stay ready, current and supported.
Why iTCare Matters
Built around the ongoing use of your iTraker.
iTCare is designed around the ongoing use of your iTraker: supporting the equipment, the knowledge and the service connection that help you get more from it over time.
Keep Your Equipment Ready
Stay on top of calibration, equipment care and service requirements so your iTraker is ready when you need it.
Keep Your Skills Current
Build and maintain your knowledge through training, certification and practical resources designed around real-world iTraker use.
Stay Connected to Support
Access product information, service guidance and enhanced Termatrac support as your needs grow.
Choose Your iTCare Membership
Choose the level of access and support that fits the way you use your iTraker. Basic covers the essentials. Silver brings calibration, professional training, equipment care and priority support together in one ongoing membership.
Basic
Essential Access
Free
Free — register as many iTraker devices as you need
A free membership for iTraker users who want access to essential resources, product information and basic support to help manage and get the most from their devices.
iTCare Basic is completely free, with no limit on the number of iTraker devices you can register under your account.
Silver
Complete Care & Support
$49US$34
per device, per month — or $529.20 per device paid annuallyper device, per month — or US$367.20 per device paid annually
A more complete membership for iTraker users who want annual calibration, professional training and priority Termatrac support in one ongoing plan.
Silver is priced per registered device. Additional devices are charged at a reduced rate, calculated automatically at checkout.
Founding Members
Be one of our first 100 Founding Members
The first 100 companies to activate iTCare Silver become Founding Members, with an introductory first-year benefit and a numbered Founding Member certificate.
Silver Monthly: first three months free
Your first three monthly payments are waived. The other nine are charged at the normal monthly price, and you stay committed to the full 12-month term.
Silver Annual: 25% off your first year
The equivalent of three months off your first year, paid upfront. Renewal is at the normal price.
How to join
- Register your company for free. Create your iTCare account in a few minutes.
- Get approved. Termatrac reviews and approves your company.
- Register your iTraker. Add your device by its serial number, and Termatrac verifies it.
- Upgrade to Silver. Choose Monthly or Annual. Your Founding Member benefit is applied at checkout while positions remain.
One Founding Member position per company, for the first 12-month term only. Renewal is at the normal price. The offer cannot be combined with other offers and closes when all 100 positions are taken. Read the Founding Member Offer Terms.
Compare What’s Included
See the practical difference between Basic and Silver and choose the level of iTCare support that best suits your equipment, training and service needs.
| Feature | iTCare Basic (free) | iTCare Silver |
|---|---|---|
| Device registration | Included | Included |
| Standard manufacturer’s warranty (comes with the product) | Included | Included |
| Training pathway and exams (Certified Technician) | Included | Included |
| Training certificates | Included | Included |
| Calibration reminders | Included | Included |
| Product notices and newsletters | Included | Included |
| Calibration | Book through the portal; Termatrac quotes | One per device each membership year included, return shipping included |
| Technical support | Email or phone, business hours | Priority support tickets in the portal, with file uploads |
| Repairs | Contact Termatrac | Repair cases in the portal, priority handling |
| Loan device during calibration or repair | — | Included (Australia only as of now, where available) |
| Weekly training video library | — | Included, with progress tracked per trainee |
| Webinars | Limited | Included |
| One-to-one call with Termatrac (30 minutes) | — | Included, once per account |
| Digital membership certificate | — | Included |
| Billing, invoices and receipts | — | Included |
| Member Discounts | — | Included |
| Early Access to New Products & Features of iTraker | — | Included |
| AI & Cloud Services on TT Portal | — | Upon release |
| Future Member Benefits | — | Included |