Last updated: 23 September 2026
1. About this Privacy Policy
iTCare is operated by Termatrac Pty Ltd (ACN 46 625 513 573) (“Termatrac”, “iTCare”, “we”, “us” or “our”).
Termatrac respects your privacy and is committed to protecting the personal information that we collect, hold, use and disclose.
This Privacy Policy explains how we manage personal information in connection with the iTCare website, member portal, membership program, device registration, training, calibration services, support services and related products and services.
We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us, together with other applicable privacy, communications and data protection laws.
Our contact details are:
Termatrac Pty Ltd
ACN 46 625 513 573
Unit 26, 20–22 Ellerslie Road
Meadowbrook QLD 4131
Australia
Email: info@termatrac.com
Phone: +61 7 3386 3300
2. What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Depending on how you use iTCare, we may collect different types of personal information about you.
3. Personal information we may collect
The personal information we collect may include:
Identity and contact information
This may include:
- your full name;
- email address;
- telephone or mobile number;
- postal, billing or shipping address;
- business or company name;
- job title or occupation;
- country or region;
- details of an authorised representative; and
- other contact information you provide to us.
iTCare account information
When you register for or use an iTCare account, we may collect:
- username and account identifiers;
- account email address;
- encrypted or securely processed account credentials;
- membership type or level;
- application and approval status;
- account status;
- membership commencement and renewal information;
- membership history;
- communication preferences; and
- records of your activity within the member portal.
Business and membership information
Where relevant to your iTCare membership, we may collect:
- business or organisation details;
- the number of devices associated with your membership;
- membership pricing tier;
- membership eligibility information;
- membership renewal status;
- promotional or founding membership eligibility;
- subscription and payment status; and
- other information required to administer your membership.
Device information
If you register or manage a Termatrac device through iTCare, we may collect:
- device type and model;
- device serial number;
- registration date;
- purchase or ownership information;
- device status;
- calibration history;
- calibration due dates;
- repair or service history;
- software or firmware information where applicable; and
- information you provide in relation to technical support or servicing.
Training and certification information
Where you participate in training or certification through iTCare, we may collect:
- training enrolment details;
- training progress;
- course completion status;
- test or examination results;
- pass or fail status;
- certification status;
- certificate information;
- webinar or training attendance;
- dates on which training was undertaken; and
- related communications.
Training or assessments may be delivered using third-party training platforms. Those providers may separately collect information in accordance with their own privacy policies.
Calibration and service booking information
If you request or book a calibration or other service, we may collect:
- your name and contact information;
- device information;
- preferred or confirmed booking date and time;
- shipping or return address;
- service history;
- notes relevant to the service;
- correspondence relating to your booking;
- invoice information; and
- payment status.
Payment and transaction information
When you purchase a membership or another paid service, we may collect or receive information such as:
- transaction amount;
- invoice details;
- billing address;
- transaction identifier;
- payment date and status;
- subscription status;
- refund information; and
- limited payment method information supplied to us by our payment provider, such as the card type or masked card number.
Where payments are processed by a third-party payment provider, your complete payment card details may be collected directly by that provider rather than by Termatrac. The payment provider will handle that information in accordance with its own terms and privacy policy.
Support and communications
We may collect information contained in:
- support requests;
- contact forms;
- emails;
- telephone enquiries;
- complaints;
- feedback;
- survey responses;
- technical support communications; and
- other correspondence between you and Termatrac.
This may include attachments, screenshots or other information you voluntarily provide to help us resolve your enquiry.
Website and technical information
When you access the iTCare website or portal, certain information may be collected automatically, including:
- IP address;
- browser type;
- device type;
- operating system;
- approximate geographical region;
- date and time of access;
- pages or features accessed;
- login activity;
- referring website;
- session information;
- security logs;
- cookie identifiers; and
- website usage and performance information.
We may use this information for website operation, account security, troubleshooting, analytics and improving our services.
4. Sensitive information
We generally do not need to collect sensitive information, such as health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal record information, in order to provide iTCare services.
Please avoid providing sensitive information unless it is reasonably necessary for your interaction with us.
Where we need to collect sensitive information, we will do so only where permitted by law, including where we have obtained your consent where required.
5. How we collect personal information
We generally collect personal information directly from you.
For example, we may collect information when you:
- create an iTCare account;
- submit an iTCare membership application;
- purchase, upgrade, renew or manage a membership;
- register a device;
- update your account or company details;
- book a calibration;
- enrol in or complete training;
- register for a webinar;
- complete a test or assessment;
- submit a support request;
- complete a website or contact form;
- contact us by telephone or email;
- subscribe to communications;
- make a payment;
- participate in a survey or promotion; or
- otherwise interact with iTCare or Termatrac.
We may also receive personal information from third parties, including:
- your employer or organisation;
- an authorised representative;
- payment service providers;
- training and assessment providers;
- Termatrac related entities;
- distributors or authorised service providers where relevant;
- email or communications providers; and
- other service providers involved in providing iTCare services.
We may also automatically collect technical information when you interact with the website.
6. If you do not provide personal information
You may choose not to provide certain personal information.
However, some information is necessary for us to create or administer an account, verify membership eligibility, process payments, register devices, provide training, book calibration services or provide support.
If you do not provide required information, we may be unable to provide some or all of the requested services.
Where practicable and lawful, you may interact with us anonymously or using a pseudonym. This may not be possible where we need to identify you in order to provide an account, membership, payment, certification, calibration, warranty, device registration or other service.
7. Why we collect, use and disclose personal information
We may collect, hold, use and disclose personal information for purposes including:
- creating and administering iTCare accounts;
- assessing and managing membership applications;
- providing Free, Silver or other available membership services;
- administering subscriptions and renewals;
- calculating applicable membership pricing;
- associating devices with an account;
- managing device registrations;
- managing calibration entitlements and bookings;
- sending calibration and service reminders;
- providing training and certification;
- recording training progress and results;
- providing technical and customer support;
- processing payments, invoices, refunds and transactions;
- administering membership benefits;
- communicating important account, membership, device, training, software, service or product information;
- responding to enquiries, complaints and feedback;
- authenticating users and protecting accounts;
- detecting or preventing fraud, misuse and security incidents;
- maintaining and improving the iTCare website and services;
- analysing website usage and service performance;
- conducting internal reporting, auditing and business administration;
- developing and improving Termatrac products and services;
- meeting accounting, tax, regulatory and legal obligations;
- establishing, exercising or defending legal rights;
- enforcing applicable terms and conditions; and
- carrying out other purposes disclosed to you at the time your information is collected.
We may also use de-identified or aggregated information for analytics, reporting, service improvement and business planning where the information no longer identifies you.
8. Membership, account and service communications
If you have an iTCare account or membership, we may send communications that are necessary to administer the service.
These may include:
- account verification messages;
- password or security notifications;
- membership approval notifications;
- payment or invoice information;
- renewal reminders;
- payment failure notifications;
- changes to membership status;
- device registration confirmations;
- calibration reminders;
- calibration booking confirmations;
- training reminders;
- certification communications;
- important software or service updates;
- warranty or product service notices; and
- important changes to iTCare or its terms.
These operational or transactional communications are separate from optional marketing communications.
9. Marketing communications
With your consent, or where otherwise permitted by law, we may use your contact information to send information about:
- Termatrac and iTCare products;
- membership services;
- product upgrades;
- training;
- webinars;
- events;
- promotions;
- special offers;
- product announcements; and
- related news and information.
Marketing communications may be sent by email, SMS or other permitted channels.
You may opt out of marketing communications at any time by:
- using the unsubscribe link provided in an email;
- following the opt-out instructions contained in an SMS;
- replying STOP where that option is provided; or
- contacting us.
We will process opt-out requests in accordance with applicable law.
Opting out of marketing will not prevent us from sending service, security, billing, account or other communications that are reasonably necessary to provide your iTCare services.
10. Cookies and similar technologies
The iTCare website may use cookies and similar technologies to operate the website and member portal.
Cookies may be used to:
- maintain login sessions;
- authenticate users;
- remember preferences;
- provide website functionality;
- improve website security;
- prevent fraudulent or unauthorised activity;
- understand website performance; and
- analyse how visitors interact with the website.
Where analytics, advertising or other non-essential technologies are used, additional consent mechanisms may be provided where required by applicable law.
You can usually control or disable cookies through your browser settings. However, disabling essential cookies may prevent some website or member portal features from working correctly.
11. Who we may disclose personal information to
We do not sell your personal information.
We may disclose personal information where reasonably necessary to:
Termatrac personnel and related entities
This may include authorised Termatrac employees, contractors and related companies who require access to perform their duties or provide services.
Website and technology providers
This may include providers assisting us with:
- website hosting;
- WordPress services;
- membership management;
- website security;
- databases;
- cloud storage;
- technical support;
- backups;
- analytics; and
- IT infrastructure.
Communications providers
We may use third-party services to provide:
- email;
- SMS;
- notifications;
- calendar services;
- appointment confirmations; and
- other business communications.
This may include Microsoft 365 and other communications or infrastructure providers used by Termatrac.
Payment providers
Payment processors and financial institutions may receive information necessary to process payments, subscriptions, refunds and payment verification.
Training and assessment providers
Where training, testing, certification or webinars are delivered using an external service, relevant information may be shared with or collected by that provider.
This may include services such as ClassMarker or other training providers used by Termatrac.
Professional advisers
We may disclose personal information to professional advisers including:
- accountants;
- auditors;
- insurers;
- lawyers; and
- other professional consultants.
Logistics and service providers
Where appropriate, personal information may be disclosed to:
- couriers;
- shipping providers;
- repair providers;
- calibration service providers; and
- other contractors involved in fulfilling your request.
Government and regulatory authorities
We may disclose personal information where required or authorised by law, including to courts, regulators, government agencies or law-enforcement authorities.
Business transactions
If all or part of Termatrac’s business is sold, merged, reorganised or transferred, personal information may be disclosed to advisers and relevant parties as part of the transaction, subject to applicable privacy obligations.
We take reasonable steps appropriate to the circumstances when engaging service providers that handle personal information on our behalf.
12. Overseas disclosure and storage
Some of the service providers, related entities or technology platforms that support iTCare may operate outside Australia.
As a result, personal information may be disclosed to, accessed from, stored in or processed in countries outside Australia.
These may include the United States of America, including where services are provided by Termatrac’s US operations or international technology providers.
Cloud, email, payment, analytics, website hosting and training service providers may also process information from data centres or support locations in other countries.
Because cloud service providers may change their infrastructure and subprocessors from time to time, it may not always be practicable for us to identify every country in which information may be processed.
Where required by the Australian Privacy Principles, we take reasonable steps in the circumstances in relation to overseas disclosures of personal information.
13. How we protect personal information
We take reasonable technical and organisational measures designed to protect personal information from:
- misuse;
- interference;
- loss;
- unauthorised access;
- unauthorised modification; and
- unauthorised disclosure.
Depending on the information and system involved, these measures may include:
- user authentication;
- access controls;
- secure account management;
- encrypted communications;
- system and website security controls;
- malware and threat protection;
- security logging and monitoring;
- backups;
- restrictions on staff access;
- staff privacy and security procedures;
- management of third-party service providers; and
- incident response procedures.
No internet transmission, website or electronic storage system can be guaranteed to be completely secure. You should also take reasonable precautions to protect your account, including keeping your login credentials confidential and using a secure password.
If you believe your iTCare account or personal information has been compromised, please contact us promptly.
14. Data breaches
Termatrac maintains procedures for responding to suspected or confirmed data breaches.
Where a data breach is likely to result in serious harm and the requirements of the Notifiable Data Breaches scheme apply, we will take the steps required by the Privacy Act, which may include notifying affected individuals and the Office of the Australian Information Commissioner.
We may also provide affected individuals with recommendations about steps they can take to reduce the risk of harm.
15. How long we keep personal information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected or for another lawful purpose.
The applicable retention period may depend on:
- the type of information;
- whether you have an active account or membership;
- device and service history requirements;
- warranty and calibration records;
- training and certification records;
- accounting and taxation requirements;
- contractual requirements;
- dispute or complaint requirements;
- fraud and security requirements; and
- applicable laws.
Where personal information is no longer required and we are not legally required or otherwise permitted to retain it, we will take reasonable steps to destroy it or de-identify it.
Some information may remain temporarily in secure backups or archives until those records are overwritten or securely removed in accordance with our retention practices.
16. Accessing your personal information
You may request access to personal information that we hold about you.
Some information may also be available directly through your iTCare account.
To make an access request, contact:
Email: info@termatrac.com
We may need to verify your identity before giving you access to personal information.
There is no charge for making an access request. If providing access involves significant administrative costs, we may charge a reasonable amount where permitted by law. We will inform you before doing so.
In some circumstances, the law permits us to refuse access to some or all of the requested information. If this occurs, we will provide an explanation where required by law and consider whether access can be provided in another appropriate way.
17. Correcting your personal information
We take reasonable steps to ensure personal information we hold is accurate, up to date, complete and relevant.
You may be able to update certain account information through the iTCare member portal.
If you believe information we hold about you is incorrect, incomplete or out of date, please contact us at:
Email: info@termatrac.com
We may need to verify your identity before making certain changes.
If appropriate, we will take reasonable steps to correct the information.
18. Deleting or closing your account
You may contact us to request that your iTCare account be closed or that personal information be deleted.
Account closure does not necessarily mean that all information can immediately be deleted.
We may retain information where reasonably necessary or required for:
- financial and taxation records;
- completed transactions;
- device registration history;
- training or certification records;
- warranty or service records;
- fraud and security prevention;
- resolving complaints or disputes;
- enforcing agreements; or
- complying with legal obligations.
Where information no longer needs to be retained, we will take reasonable steps to delete or de-identify it in accordance with applicable law.
19. Automated processing and account decisions
Some iTCare functions may use automated systems or predefined business rules.
These may include:
- calculating membership pricing based on membership type and the number of registered devices;
- determining whether particular member features or content are available based on membership status;
- sending renewal, calibration, training or payment reminders;
- applying account access rules based on membership status;
- identifying whether prerequisite membership or application requirements have been met;
- recording training completion or assessment status; and
- applying payment or subscription status to an account.
Personal information that may be used for these purposes includes:
- membership type;
- membership status;
- application or approval status;
- device quantity;
- payment or subscription status;
- training status; and
- account information.
From 10 December 2026, Australian privacy law introduces additional privacy-policy requirements relating to certain automated decisions that could reasonably be expected to significantly affect an individual’s rights or interests.
Where those requirements apply to an iTCare process, we will provide the information required by law about the relevant automated processing.
If you have concerns about an automated action affecting your iTCare account, you may contact us and request further information or an appropriate review.
20. Third-party websites and services
The iTCare website may contain links to external websites or services, including payment, training, webinar, support or other platforms.
Those third parties operate under their own terms and privacy policies.
We recommend reviewing the privacy policy of a third-party service before providing personal information to it.
Termatrac is not responsible for the privacy practices of an independent third-party website or service except to the extent required by law.
21. Information relating to other people
If you provide personal information about another individual, such as an employee, colleague or authorised representative, you should ensure that:
- you are authorised to provide that information;
- the information is accurate; and
- where required, the individual has been made aware that their information will be provided to us and how it may be handled.
22. Children
iTCare is intended primarily for businesses, professionals, device owners and users of Termatrac products and services.
Our services are not specifically directed at children and we do not knowingly seek to collect personal information from children where it is not necessary.
If you believe that a child has provided personal information to us inappropriately, please contact us.
23. Privacy complaints
If you believe we have not handled your personal information appropriately or have breached an applicable privacy obligation, please contact us.
Please provide enough information for us to understand and investigate your concern.
Privacy Contact
Termatrac Pty Ltd
Unit 26, 20–22 Ellerslie Road
Meadowbrook QLD 4131
Australia
Email: info@termatrac.com
Phone: +61 7 3386 3300
We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period.
We generally aim to provide a substantive response within 30 days, although more complex matters may require additional time. If additional time is required, we will keep you informed where appropriate.
If you are not satisfied with our response, you may be able to lodge a complaint with the:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au/
Phone: 1300 363 992
24. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes to iTCare;
- new products or services;
- changes to our technology providers;
- changes to our information-handling practices; or
- changes to applicable laws and regulatory requirements.
The current version will be published on the iTCare website and will show the date it was last updated.
Where a change materially affects how we handle personal information, we may provide additional notice where appropriate.
25. Contact us
For questions about this Privacy Policy, your personal information or iTCare’s privacy practices, please contact:
Termatrac Pty Ltd
ACN 46 625 513 573
Head Office:
Unit 26, 20–22 Ellerslie Road
Meadowbrook QLD 4131
Australia
Email: info@termatrac.com
Phone: +61 7 3386 3300